Missouri History Museum
  • 16-Dec-2020 to Until Filled (CST)
  • Membership
  • St. Louis, MO, USA
  • 18.26
  • Hourly
  • Full Time

Comprehensive benefits package


Position Summary:

The Missouri Historical Society seeks a Membership Coordinator. This position coordinates the overall membership programs, providing exceptional customer service to MHS members, with a focus on membership acquisition, retention, and renewal. 

Essential Functions:

  • Provides a high level of service to foster strong relationships with members, non-members, past donors, and sponsors
  • Acts as the main point of contact for general members and field phone calls; responds to all communication through the membership phone line and email address
  • Ensures proper cultivation and stewardship for general members
  • Coordinates and manages the planning, promotion, execution, and follow-up associated with membership events including: member tours, Behind the Scenes tours, and other membership events that support the goals of the department
  • Responsible for creation of email and direct mail renewal campaigns and special appeals for member acquisition
  • Works with graphic design and membership staff to design print and digital membership materials
  • Assists the Membership and Annual Fund Manager and the Fundraising and Special Events Coordinator as needed with development events and fundraisers
  • Acts as liaison with Visitor Experience staff on membership sales, reporting, and program updates
  • Generates and implements onsite sales training based on membership strategy 
  • Researches and secures promotional items to be used for onsite sales and work within budgetary constraints
  • Administers the Time Travelers reciprocal membership program and Orthwein Plaza brick program
  • Manages office volunteers and interns
  • Assists Managing Director of Development in a variety of other areas and undertakes other activities as assigned.

 Qualifications:

  • Bachelor's degree or equivalent work experience
  • 1-3 three years of experience in membership, development, or related field
  • A willingness to work flexible hours is necessary, with ability to attend occasional evening and weekend events 

Preferred Qualifications:

  • Database experience (Altru preferred)
  • Event coordination experience 

Skills:

  • Commitment to providing exceptional visitor, donor, and internal customer service at all levels, at all times 
  • Outstanding communication (oral and written), multi-tasking, and problem-solving skills
  • Strong organizational skills combined with vision, creativity, and an entrepreneurial spirit
  • Extreme attention to detail and accuracy as well as the ability to multi-task and manage multiple objectives.
  • Ability to manage sensitive and confidential information

Deadline to Apply: Open until filled

Please upload a cover letter and resume when applying.

External job boards: Click here to apply.

An Equal Opportunity Employer

Missouri History Museum
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