Missouri History Museum
  • 15-Oct-2021 to Until Filled (CST)
  • Visitor Engagement
  • St. Louis, MO, USA
  • 15.00
  • Hourly
  • Part Time

COMMITMENT TO RACIAL EQUITY

The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity

Position Summary:

The Missouri Historical Society seeks part-time Visitor Engagement Navigators.

The Visitor Engagement Navigator strives to foster a welcoming and engaging environment to ensure guests of all backgrounds and abilities can make personal connections to history. Navigators are often the first contact for visitors and have the important responsibility to engage with, and help visitors access all that the Missouri Historical Society has to offer. The goal of each Navigator is to create a meaningful experience that encourages repeat visits and membership support.

*Scheduled shifts may vary weekly depending on the Museum's programs, private rentals, and events. All Navigators must work a weekend day (one Saturday or Sunday per week) and some evenings.

Essential Functions:

Visitor Engagement and Accessibility

  • Work individually and as a team to foster a welcoming and engaging environment so all guests can make personal connections to history.
  • Proactively interact with guests at many points during their visit not only at the entrance and exit of the museum but throughout the entire building during their exploration.
  • Facilitate engagement opportunities with visitors that deepen their relationship with MHS exhibits and collections. This may include but not limited to using a tablet to connect visitors with our online resources and engaging visitors with multi-sensory materials.
  • Stay current on all exhibitions, events and programs at the Missouri History Museum to help visitors with wayfinding through the Museum and Forest Park.
  • Answer visitors' questions and concerns in a friendly and professional manner.
  • Follow best practices in accessibility and be familiar with and utilize MHS accessible features to ensure that visitors of all backgrounds and abilities can enjoy our facilities and exhibits.
  • Assist inter-departmental staff in facilitating our signature events and programs by helping with traffic flow, activities, communicating with other staff to ensure safety of visitors and proper use of facilities, and other duties as assigned.

Brand and Membership Promotion

  • Engage visitors in learning more about MHS through active conversation about who we are, what we do, who we serve and the benefits of membership and support of MHS
  • Use online platforms for a variety of duties including selling and renewing memberships; selling admission to ticketed programs; registering visitors for events and e-Newsletters.
  • Invite guests to visit the onsite features including the Museum shop and other MHS sites.
  • Ensure that institutional information displayed on the floor is current.

Other Duties

  • Assist security and collections staff in keeping artifacts safe by helping visitors understand our gallery guidelines.
  • Facilitate opening and closing procedures to ensure the safety of museum spaces, artifacts, and visitors.
  • Help in developing new engagement opportunities for visitors.
  • Attend monthly staff meetings and training sessions as assigned.
  • All other duties as assigned

Qualifications:

  • High School diploma or equivalent
  • At least 2 years' experience working with the public required.
  • Flexible schedule allowing for weekend and some nights.
  • Experience working at a non-profit organization/attraction is preferred.

Skills:

  • Demonstrated ability to take initiative to build relationships and engage visitors.
  • Project one's self as engaging, and welcoming with a customer-centered mind-set.
  • Demonstrated ability to handle high stress situations that may arise - anticipate and address situations with professionalism and empathy.
  • Demonstrated ability to inclusively work with diverse audiences including making accessible accommodations for people with disabilities.
  • Demonstrated ability to work as part of a team.
  • Strong and efficient communication skills.
  • Ability to comfortably use Windows-based computers, tablets and laptop devices; Proficient with Microsoft Office Suite including Outlook, Word and Excel.
    • Understanding and ability to operate web-based museum ticketing software such as Altru.
  • Experience working in a fast-paced, environment in which schedules and details are often changing.
  • Experience promoting an organization's brand, mission, membership, programs, and/or products is a plus.
  • Multi-lingual capabilities are a plus.
  • Familiarity with local history and St. Louis-area attractions are a plus.

This position requires extended periods of standing and/or being out from behind a desk to engage and speak with visitors.

Deadline to Apply: Position open until filled.

Please upload cover letter and resume when applying.

*External job boards: Please click this link, Visitor Engagement Navigator, Part-time to apply.

An Equal Opportunity/Affirmative Action Employer

Services Provided On A Non-Discriminatory Basis

Missouri History Museum
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