IT Support Technician Jobs at Missouri History Museum
Sample IT Support Technician Job Description
IT Support Specialist
COMMITMENT TO RACIAL EQUITY
The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity
Position Summary:
The Missouri Historical Society seeks an IT Support Specialist to team with an important part of a small and dynamic IT department. This position will support the Missouri Historical Society's IT system's users and infrastructure.
Essential Functions:
- User support and training – both remotely and in-person
- Server and Active Directory support and administration
- Working with and supporting our Office 365 environment and applications
- Handling calls, email requests, and support tickets
- Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement
- Printer support
- User onboarding and offboarding
- Phone system support
- Hardware and software installation and upgrades
- VMWare support and administration
- Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks
- Assisting other IT Department personnel as needed
- Some travel between local sites will be required
- Some physical work – equipment moves, rack mounting, etc, will be required
- Very occasional after-hours work will be required
- Other duties as assigned
Qualifications:
- High school diploma or secondary education degree
- Minimum 4 years of relevant experience
- Demonstrated troubleshooting and analytical skills
- Valid driver's license
- Desire to learn new things!
Preferred experience with the following systems:
- Windows desktops/laptops
- Network hardware ( routers, switches and cameras)
- Microsoft Office 365 environment
- Windows servers and Active Directory
- Mac desktops/laptops
- Linux system administration
- Video conferencing
- Familiarity with server/telco racks
- Web hosting environments
- VMWare
- Cisco routers and switches
- Solarwinds administration
- Some familiarity with general building wiring
- Security incident response
- Office desktop and Office365
- Avaya phone systems
- General troubleshooting and problem solving
Skills:
- Ability to interact with others and communicate clearly and courteously
- Excellent customer service skills
- Ability to constructively work with fellow employees and vendors
- Ability to be self-directed when needed
Deadline to Apply: Position open until filled.
Please upload cover letter and resume when applying.
*External job boards: Please click this link to apply.
An Equal Opportunity/Affirmative Action Employer
Services Provided On A Non-Discriminatory Basis
Current Openings for IT Support Technician Jobs at Missouri History Museum
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