Membership Coordinator

Position Summary:

The Missouri Historical Society is seeking a Membership Coordinator to manage, coordinate, and implement overall membership programs, providing exceptional customer service to MHS members, with a focus on membership acquisition, retention, and renewal. 

Essential Functions:

• Provides a high level of service to foster strong relationships with members, non-members, past donors, and sponsors
• Acts as the main point of contact for general members and field phone calls; responds to all communication through the membership phone line and email address
• Ensures proper cultivation and stewardship for general members
• Coordinates and manages the planning, promotion, execution, and follow-up associated with membership events including: member tours, Behind the Scenes tours, and other membership events that support the goals of the department
• Responsible for creation of email and direct mail renewal campaigns and special appeals for member acquisition
• Works with graphic design and membership staff to design print and digital membership materials
• Assists the Membership and Annual Fund Manager and the Fundraising and Special Events Coordinator as needed with development events and fundraisers
• Acts as liaison with Visitor Experience staff on membership sales, reporting, and program updates
• Generates and implements onsite sales training based on membership strategy 
• Researches and secures promotional items to be used for onsite sales and work within budgetary constraints
• Administers the Time Travelers reciprocal membership program and Orthwein Plaza brick program
• Manages office volunteers and interns

 Qualifications:

• Bachelor's degree or equivalent work experience
• 1-3 three years of experience in membership, development, or related field
• A willingness to work flexible hours is necessary, with ability to attend occasional evening and weekend events 

Preferred Qualifications:

• Database experience (Altru preferred)
• Event coordination experience 

Skills:

• Commitment to providing exceptional visitor, donor, and internal customer service at all levels, at all times in correspondence, on the telephone, and in person
• Outstanding communication (oral and written), multi-tasking, and problem-solving skills
• Strong organizational skills combined with vision, creativity, and an entrepreneurial spirit
• Extreme attention to detail and accuracy as well as ability to multi-task and manage multiple objectives.
• Ability to manage sensitive and confidential information

Deadline to Apply: Open until filled

An Equal Opportunity Employer

Current Openings for Membership Coordinator Jobs at Missouri History Museum