Museum Shop Manager

COMMITMENT TO RACIAL EQUITY

The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity

Position Summary:

Plan and implement all aspects of retail and wholesale operations, merchandising, inventory, and sales.

Run the retail division to extend the educational goals of the Missouri History Museum. Stimulate and enhance awareness, interest, and appreciation of the country's rich history through the sale of merchandise that relates to the Museum's permanent collections, traveling exhibitions, events and programs.

Essential Functions and Responsibilities:

• Contribute to an environment that fosters teamwork, effective communication, and responsiveness.
• Assess internal controls, including risk assessments, reviews of risk areas, and develop appropriate corrective action plans.
• Essential member of the Finance Division management team. Keep the CFO apprised of daily operations and communicate any problems or issues in a timely manner.
• Maintain current written desk top procedures.
• Perform other appropriate duties as assigned.
• Assist in daily shop operations as needed. Be able to assist operations during busy periods.
• Occasional weekend hours may be required.
• Assist in opening and closing shop procedures as needed.

• Interact with all levels of Museum Management and staff, including, but not limited to: curators and exhibit staff to obtain knowledge of our member experience, IT Department for shop system maintenance, and communications for promotional ideas.
• Coach and develop staff to provide a positive shopping experience through effective execution of extraordinary service culture by staying connected to customer experience/needs, reading and meeting customer challenges.
• Achieve operational objectives with regard to expense control, labor cost, selling expenses, inventory control, loss prevention, and monthly reports.
• Review KPIs to monitor success towards our strategic goals.
• Process, review and approve for payment all invoices and expenses in a timely manner consistent with the requirements of the accounting closing schedule.
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members to do the same.
• Continue education through attending Museum Store Association conference and Midwest Chapter meetings, as appropriate.
• Work with Finance to develop store purchasing and pricing strategies.
• Monitor and develop the on-line store.
• Work with vendors/manufacturers to source products that reflect the MHS mission.
• Implement visual merchandising/displays and maintain standards consistent with museum shop strategies.
• Cultivate relationships and attend meetings with curators, exhibition staff and researchers to enhance product mix and to stay on trend with exhibit merchandise.
• Attend trade shows to keep the merchandise fresh, as appropriate.
• The employee is formally responsible for making recommendations that may or may not be accepted at a higher level regarding the job's purpose, essential responsibilities, and operations.

Qualifications:

• Bachelor's degree is preferred.
• Retail experience is required
• Not-For-Profit Retail experience is highly desired.

Skills/Abilities:

• Ability to develop oneself through continuous learning, initiative, innovation, resourcefulness, and critical thinking.
• Ability to effectively handle multiple projects concurrently.
• Ability to work extended hours during critical times.
• Ability to work under stress, with interruptions and tight deadlines.
• Ability to work independently and as part of a team as necessary.
• Ability to prioritize work.
• Ability to take ownership of work.
• Ability to work collaboratively with internal and external customers.
• Ability to maintain confidentiality of company information.
• Must be detail oriented, but able to maintain a balanced perspective in rapidly changing business circumstances.
• TAM advanced knowledge and experience with integrated accounting systems for general ledger is highly desired.
• Intermediate to advanced experience with MS Word and MS Outlook or similar programs.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to approach problems in a detail and solution-oriented manner.
• Must have solid financial and quantitative analysis skills.

Deadline to Apply: Open until filled.

Please upload cover letter and resume when applying.

*External job boards: Please click this link, to apply.

An Equal Opportunity/Affirmative Action Employer

Services Provided On A Non-Discriminatory Basis

Current Openings for Museum Shop Manager Jobs at Missouri History Museum