Retail Operations Coordinator

COMMITMENT TO RACIAL EQUITY

The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity

About the Missouri Historical Society

One of the leading historical societies in the country, the Missouri Historical Society is in the midst of a transformative decade. We believe public history has the power to build stronger communities, and creating incredible experiences for our visitors is central to that work. With the help of every member of the MHS team, we're committed to expanding our efforts to share more history with more people than we ever have before.

Founded in 1866, the Missouri Historical Society operates three locations - the Missouri History Museum, Soldiers Memorial Military Museum, and the Library and Research Center. Together our locations serve as the confluence of historical perspectives and contemporary issues to inspire and engage audiences in the St. Louis region and beyond. We do that by telling local stories that focus on the history of this region and its people. This approach has led to some of the most consistently successful years in MHS's history.

*This position works directly alongside the Retail Operations Manager within the Sold on St. Louis shop to oversee daily operations while providing an excellent experience for museum visitors and vendor contacts.

Position Summary:

As a member of the Missouri Historical Society's combined frontline team (consisting of Shop and Visitor Experience staff), the Retail Operations Coordinator has the important responsibility and opportunity to plug visitors into all the Missouri Historical Society has to offer. In addition to upholding a high standard of customer service, the Coordinator assists with sourcing inventory by placing orders and connecting with vendor partners on behalf of the Sold on St. Louis shop.

The Coordinator will work a relatively set schedule each week with some exceptions to accommodate Museum programs, private rentals, and events throughout the year. The Museum is closed on Mondays. Evening and weekend availability is required.

Essential Functions:

• Assist in daily shop operations – assist with cleaning, organizing product, restocking product, making sales, maintaining shop displays, filling orders, and managing customer holds and requests; complete retail sales, membership, and donation transactions via the Shop's point of sale systems
• Make connections with vendor partners to place restock orders, troubleshoot errors, and update vendor files or paperwork as needed
• Strive to follow a thorough filing process for paperwork associated with orders and properly dispose of sensitive information
• Maintain an accurate knowledge of stock to assist guests with questions or requests
• Work individually and as a team to foster a welcoming and engaging environment so all guests can make personal connections to history
• Proactively interact with guests at many points during their visit, from the moment they enter the doors through the moment they head back out into Forest Park
• Stay current on all MHS exhibitions, events, and programs
• Assist visitors with wayfinding through the Museum and Forest Park
• Follow best practices in accessibility to ensure that visitors of all backgrounds and abilities experience facilities and exhibits
• All other duties as assigned

Qualifications:

• High School diploma or GED
• Prior experience working with the public
• An adaptable, engaging, and welcoming presence with a visitor-centered mindset
• Flexible schedule allowing for holiday and event requirements
• Experience working in a cultural attraction and/or retail experience for at least 1 year is required

Skills:

• Ability to engage the visiting and shopping public in conversation
• Ability to handle occasional high stress situations with the public, anticipating and addressing problems with professionalism and empathy
• Ability to work with diverse audiences, including making accommodations for people with disabilities
• A team player with strong communication skills
• Ability to comfortably use or learn to use Windows-based computers, tablets and laptop devices and software associated with the role, including TAM retail software, Altru, and Outlook
• Comfort working in a fast-paced environment in which schedules and details are often changing
• A passion for St. Louis, its history, and people

Deadline to Apply: Open until filled.

Please upload cover letter and resume when applying.

*External job boards: Please click this , to apply.

An Equal Opportunity Employer

Services Provided On A Non-Discriminatory Basis

Current Openings for Retail Operations Coordinator Jobs at Missouri History Museum