Visitor Engagement Navigator

Position Summary:

The Visitor Engagement Navigators are a part of the Visitor Engagement & Accessibility Department, which fosters a welcoming and engaging environment so that guests of all backgrounds and abilities can make personal connections to history. Navigators are often the first people visitors encounter, and help visitors to access all that the Missouri Historical Society has to offer in order to build a meaningful experience that meets their needs and motivations for visiting. Scheduled shifts may vary weekly depending on the Museum's schedule of events. Occasional evening hours may be required. All Navigators are required to either work a Saturday or Sunday every week.

Essential Functions:

Visitor Engagement and Accessibility

• Interact with visitors at many points during their visit including as they enter and exit the museum and its exhibits
• Assist visitors with wayfinding and information about our exhibits, daily and upcoming programs, and directions within our facility as well as Forest Park
• Answer visitors' questions and concerns in a friendly and professional manner
• Facilitate engagement opportunities with visitors that deepen their relationship with MHS our exhibits and our collection. This may include: using a tablet to connect visitors with our online collections and resources, giving tours or gallery talks, engaging visitors with multi-sensory materials and activities on a touch cart, distributing evaluation surveys.
• Follow best practices in accessibility and be familiar with and utilize MHS accessible features to ensure that visitors of all backgrounds and abilities can access our facilities and exhibits
• Assist inter-departmental staff in facilitating our signature events by helping with wayfinding, traffic flow, program activities, communicating with other staff to ensure safety of visitors and proper use of facilities 

Brand and Membership Promotion

• Engage visitors in learning about our mission, what we do, and the benefits of membership
• Use online platforms to sell and renew memberships, sell admission to ticketed events, register visitors for events and eNewsletters
• Invite guests to visit our cafe, gift shop, and other MHS sites.
• Ensure that institutional information displayed on the floor is current

Other Duties

• Assist security and collections staff in keeping artifacts safe by helping visitors understand our gallery guidelines
• Facilitate opening and closing procedures to ensure the safety of museum spaces, artifacts, and visitors
• Assist in developing new engagement opportunities for visitors
• Attend monthly staff meetings and training sessions as assigned
• All other duties as assigned

Qualifications:

• High School diploma or GED is required
• At least 2 years' experience working with the public is required
• An engaging and welcoming presence and customer-centered mind-set are required
• Availability to work a Saturday or Sunday every week is required
• Experience working in a cultural institution or attraction is preferred
• This position requires extended periods of standing and/or being out from behind a desk to engage and speak with visitors 

Skills:

• Demonstrated ability to take initiative to build relationships and engage members of the public is required
• Demonstrated ability to handle high stress situations with the public, and anticipate and address needs and problems with professionalism and empathy
• Demonstrated ability to inclusively work with diverse audiences including making accessible accommodations for people with disabilities.
• Demonstrated ability to work as part of a team is required
• Strong and efficient in-person, email, and phone communication skills are required
• Proficiency with Windows-based computers, tablets and laptop devices, email communication and frequent use of web-based platforms are required
• Ability to efficiently and securely operate web-based museum ticketing software to process membership applications and renewals as well as tickets for paid programs, which includes working with cash/credit cards/passes/coupons/other financial-related transactions
• Experiences working in a fast-paced, environment in which schedules and details are often changing
• Experiences promoting an organization's brand, mission, membership, programs, and/or products is a plus
• Multi-lingual capabilities are a plus
• Familiarity with local history and St. Louis-area attractions are a plus

Deadline to Apply: Position open until filled.

An Equal Opportunity Employer

Current Openings for Visitor Engagement Navigator Jobs at Missouri History Museum